Call Center
We provide call centre operation for Severomoravské vodovody a kanalizace Ostrava (SmVaK Ostrava) and its customers.
On the customer service free telephone line 800 292 400 and on free telephone line for failures 800 292 300 we provide:
- Processing questions of economic nature:
- Invoicing of drinking water and sewage water
- Change of form of payment
- Requests for copies of invoices
- Requests for payment schedules
- Receiving and handling complaints
- Processing of water meter status reports
- Handling technical requirements:
- Laying out of water and sewer networks
- Queries on the existence of a water and sewerage network
- Information on alternative drinking water supply
- Requests for water meter replacement, sealing of water meter, official verification of water meter
- Service offer
- Installation of water and sewer connection
- Filling the pool
- Cleaning and monitoring of sewerage systems
- Cleaning of cesspools
- Receiving failure reports, information about current failures and outages